Specialist pick & pack teams for grocery e-commerce peaks.
Trained grocery pickers for own e-commerce and delivery-platform orders — activated when demand exceeds internal store capacity.
Your store teams cover the base load. We cover the peaks.
- Built for grocery e-commerce, quick-commerce and platform delivery
- Trained on retailer-specific store processes
- Performance tracked by pick speed, accuracy, substitutions and SLA
- Powered by Traxlo's retail operations platform
Trusted by leading European grocery retailers.
Traxlo has operational experience supporting grocery operations and online order preparation for major retail groups.
E-commerce demand is growing faster than store labour flexibility.
Online grocery and platform delivery create sharp demand peaks. Internal teams can cover the base load, but peaks are harder: weekends, evenings, promotions, holidays, new platform launches and sudden staff shortages.
Peak orders overload store teams
Store colleagues get pulled away from replenishment, availability and customer service.
Overhiring creates idle time
Hiring enough people for peaks often means paying for low-productivity hours later.
Substitutions and cancellations hurt CX
When picking capacity is short, orders slow down, substitutions rise and service quality drops.
Specialist pickers, not generic temporary labour
Pick & Pack Partner trains workers specifically for grocery e-commerce flows: product search, substitution rules, category handling, staging, handoff, and store-specific SOPs. The goal is not just to add people, but to improve picking speed, accuracy, reliability, and customer experience during peak demand.
A dedicated pick & pack layer for peak demand.
Pick & Pack Partner provides trained grocery pickers for defined stores, windows and order channels. We help retailers protect service levels without permanently overstaffing for volatile demand.
Trained pickers
Picker onboarding, store-specific SOPs and task certification before live work.
Peak-window coverage
Support for specific days, hours, stores and demand peaks.
Platform + own e-commerce
Support for retailer e-commerce and delivery-platform order flows.
Data-based incentives
Bonuses can be linked to picking speed, accuracy, low substitution rates and SLA.
Experience across grocery delivery order flows
Traxlo teams have supported grocery picking and in-store task execution for retailers selling through major delivery platforms and own e-commerce channels.
Wolt
Bolt Food
Glovo
Uber EatsPlatform names indicate order-channel experience and operational familiarity. Final scope depends on each retailer's setup.
Carrefour Romania
Carrefour Romania publicly announced its partnership with Traxlo to introduce task-based operational support for online order preparation. The model helps activate operational capacity exactly when needed, especially during peak periods, promotional campaigns and seasonal growth in demand.
“Online grocery operations are becoming more dynamic. Retailers need flexible, data-based ways to scale execution when demand changes.”
retail-fmcg.ro
When Pick & Pack Partner works best
Use us when
- e-commerce demand is volatile or hard to forecast
- weekends, evenings, promotions, or holidays create order spikes
- platform launches increase store picking pressure
- store teams are pulled away from replenishment or customer service
- substitutions, delays, or cancellations are rising because capacity is short
- the retailer needs trained temporary support without permanently overhiring
When not to use us
- demand is stable enough for permanent staff
- stores have very low e-commerce volume
- processes are not standardised
- store managers are not aligned
- the retailer needs long-term base staffing rather than peak-capacity support
Performance is measured, not assumed.
The goal is not only to add people. The goal is to improve execution quality with data. Pickers can be rewarded for measurable performance: speed, accuracy, low substitutions and reliable attendance.
Pick speed
minutes per SKU / orders per hour
Accuracy
correct items, correct quantities, clean handoff
Substitution rate
tracked by store, category and picker
Fill rate
coverage of requested picking windows
SLA
on-time order preparation
Store feedback
manager feedback and operational friction
Pickers can be rewarded using data-based performance incentives linked to picking speed, accuracy, low substitution rates, reliability, and store feedback.
A simple pilot model.
Select stores and peak windows
Choose 5–10 stores and the days/hours where e-commerce peaks create the biggest pressure.
Map store process
We document the retailer's picking flow, categories, substitution rules, staging area and handoff process.
Train and certify pickers
Pickers are trained on store-specific SOPs before they start live work.
Execute and report weekly
We track orders, pick speed, substitutions, SLA, issues and store feedback.
Decide expansion
At the end of the pilot, we review data and decide whether to expand to more stores or cities.
Now entering Czech Republic and Slovakia with a specialised pick & pack model
We are preparing focused Czech and Slovak launches for grocery e-commerce and platform-delivery operations. The first pilots can be structured around a locally compliant workforce setup, including licensed agency partners where required, trained specifically for pick & pack tasks.
- Start with limited pilots instead of national rollouts
- Focus on high-volume stores and peak e-commerce windows
- Use trained specialist pickers, not generic temporary labour
- Measure performance from week one
- Expand only where economics, store feedback, and service quality work
Suggested first pilot
- 4–6 week pilot
- 5–10 stores
- One city or region
- 10 trained pickers
- Peak windows only
- Own e-commerce and/or platform orders
- Weekly reporting
- Expansion decision based on data
At the end of the pilot, the retailer receives a store-by-store performance report covering pick speed, substitution rate, SLA, store feedback, operational blockers, and expansion recommendation.
This is a premium elasticity service. It is designed to cover peaks and protect service levels, not to replace the retailer's base store staffing model.
Powered by Traxlo's grocery operations platform.
Traxlo supports retailers with on-demand operational help ordered through a dashboard. The company has experience across grocery operations including online order preparation, replenishment, gap scans, expiry checks and other measurable store tasks.
Grocery operations focus
Built around the specific rhythm of grocery stores and online order preparation.
Task-based execution model
Discrete, measurable tasks with clear SOPs — not generic shift staffing.
European retailer experience
Operating with retailers across European grocery markets.
Built from real store operations, not generic staffing.
Need trained pickers for e-commerce peaks without overhiring permanent staff?
Let's discuss a focused pilot for your Czech or Slovak stores.
Need extra pick & pack capacity during e-commerce peaks?
Let's discuss a focused pilot for your Czech or Slovak stores.